TomMelchionna
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Fractional CTO · Solutions Architect

Your stack doesn’t need another framework.
It needs an operator.

Fifteen years from the NOC floor to global delivery leadership. I run the systems, the schedule, and the people who ship them.

Start a conversation See the record

Started

NOC

15 years

Now

CTO

I didn’t arrive at architecture from a whiteboard. I arrived from the escalation queue — which is why the designs hold under load.

The path

Seven steps, one direction.

Every layer of the stack, learned in the order things actually break.

  1. 01

    NOC

    Telecom network operations. Nights, escalations, real outages.

  2. 02

    Field

    Multi-site voice and data deployments on customer premises.

  3. 03

    Delivery

    Owned enterprise implementations end to end.

  4. 04

    Global PS

    Professional services leadership across four regions.

  5. 05

    Architecture

    API-first, cloud-native platform design.

  6. 06

    Hardpoint

    Founder and principal architect. 2025 onward.

  7. 07

    AIAO.ROCKS

    Control-plane-first AI gateway in Go.

The record

Numbers, not adjectives.

Five years running global professional services delivery at Vonage.

$20–30M ARR

$

Portfolio owned

Retail, franchise, municipal, and healthcare delivery across four regions.

−33%

T

Delivery timelines

Re-sequenced the engagement lifecycle around dependencies, not quarters.

−30%

O

Project overruns

Scoping moved upstream of contract. Same team, tighter forecast.

+25%

P

Throughput

Handoff stalls removed from the queue. Headcount held flat.

95%

C

CSAT held

Higher volume without trading away the customer experience.

Evidence, not tone

The receipt is the résumé.

A three-hour multi-site outage answered at 5pm and stood up on site by 6am. Two delivery organizations merged onto one stack in ninety days with zero customer escalations. Both are on the record because both were witnessed.

RestoredMergedRenewed

OPERATOR DETAIL RECORD · tm_2011—2025

incident
3-hr multi-site outage
response
command 5pm · on site 6am
restore
COMPLETE
revenue.saved
$30K MRR
churn
NONE
merger
two delivery orgs
cutover
90 days · 1 stack
escalations
0
renewal.cohort
96%

The work

Two ways to bring me in.

Owns the outcome

Fractional CTO

Technology strategy, delivery discipline, and an architecture your team can actually run.

Open the brief
Owns the design

Solutions Architect

API-first, cloud-native systems designed for the integration reality you already have.

Open the brief

Prefer the paperwork? Résumés and cover letters.

Low & slow

Same discipline, different fuel.

Offset stick burner and a drum smoker. Twelve hours of holding one temperature teaches more about operations than most postmortems.

225°Fheld

Contact

The line is open.

Tell me what you’re building and where it’s stuck. I’ll reply from tmelchionna@gmail.com.